Warranty

Coverage Details

What is covered?

• Manufacturing defects
• Material defects
• Pump Motor failure

What is not covered:

• Silicone parts after first use
• Shields and flanges after opening
• USB cable
• Battery degradation from normal use
• Screen scratches or external damage
• Normal wear and tear
• Damage from misuse or accidents
• Unauthorized modifications
• Improper cleaning or storage
• Cosmetic changes
• Accessories and consumable parts
• Water damage
• Damage from non-approved charging devices
• Issues from firmware modifications

Claim Process & Conditions

How to Claim Warranty

Contact our customer service with the following details:

• Order number
• Description of the issue
• Photos/videos of the problem
• Proof of purchase

Our team will assess the claim within 72 hours. If approved, we'll provide:

• Replacement parts
• New unit

Warranty void if:

• Serial number removed/altered
• Product opened by unauthorized person
• Used with non-Eomma accessories

App-related exclusions:

• Compatibility issues with unsupported devices
• Data loss during app updates
• Connection issues from phone settings